Service across multiple channels
Support customers by phone, chat and digital channels across aviation and travel topics.
Customer Service Representative · EL AL
A Career That
Takes Off with EL AL
Work in a professional, people focused contact centre with a supportive team, structured training and practical skills that support long term career growth.
Paid TrainingFlight BenefitsBen Gurion AirportGrowth Opportunities
תמונת המחשה
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Job Details
Everything you need to know at a glance
Location
Ben Gurion
Company HQ
Job Type
Shifts
Student option available
Training
6 Weeks
Fully Paid
Field
Customer Service
International Aviation
About the Role
A Role That Opens a Whole New World
The role supports private customers, travel agents and business clients with bookings, service and information.
Service is provided by phone, chat and digital channels and calls for listening, accuracy, learning and practical problem solving.
Customer Service Representative at EL AL
Diverse Customers
Private customers, travel agents and business companies.
National Airline
Part of the service network of Israel's national airline.
Digital Support
Service also through EL AL's digital website.
Career Foundation
Professional knowledge for a long term career in aviation.
תמונת המחשהYOUR DAY IN THE CONTACT CENTRE
A professional workplace that feels like a family
Work together in an open contact centre environment, share knowledge and handle changing situations as a team. Training and ongoing support build confidence and practical service skills from day one.
A varied workday
Each enquiry brings a different need and calls for listening, judgement and an accurate solution.
A team that helps
Learn from colleagues, consult one another and receive professional support throughout the shift.
Skills that stay with you
Build communication, systems knowledge, problem solving and confidence in a dynamic environment.
Why Join?
The Benefits Waiting for You at EL AL
Four areas that make up the role's support package.
Professional Training, Fully Paid
About 6 weeks of comprehensive training, 5 days a week from Sunday to Thursday. You earn from day one while learning. Upon completing training you receive an official certificate in aviation customer service, a real foundation for a long term career.
Flight Ticket Benefits
One of the most significant perks is meaningful flight discounts for employees and their family members, per company policy.
Team support and recognition
A professional environment where colleagues learn together and receive ongoing guidance. A clear and transparent bonus mechanism that rewards service quality and meeting targets. Your good work translates directly into rewards.
Daily support
Organized shuttles from Netanya to Ashdod provide wide coverage. There is no need to worry about how to get there. Subsidized meals for employees during their shift. A daily perk that adds up to significant savings by end of month. A variety of shifts with relative flexibility. After a period with good performance, there is a possibility of a hybrid arrangement.
Job Requirements
What Are We Looking For?
- High service orientation and customer empathy
- Strong verbal communication in Hebrew and English
- Advantage for speakers of Arabic, Russian, French
- Familiarity with a computer based work environment
- Strong work ethic and perseverance
- 12 years of education or matriculation certificate
- Availability for shift work, 5 to 7 shifts per week (4 shifts for students, subject to class schedule)
- Mandatory full attendance throughout the entire training course
Who Is This For?
This role is for you if you are…
People & service lovers
English & language speakers
Flexible with hours
Comfortable with technology
Dynamic environments
Aviation career seekers
Important: No prior aviation experience is required. The company's comprehensive training will provide all the tools needed for success.
Recruitment Process
From Application to Start 5 Steps
A clear, transparent and fast process so you can start working as soon as possible.
Step 01
Submit Application
Fill out the form and upload your CV through this page.
Step 02
Initial Call
Shai Shmuel will get back to you for a short suitability call.
Step 03
Process Continues
Your application is forwarded to the relevant HR teams at the company.
Step 04
Paid Training
6 professional weeks, Sunday to Thursday, from 08:00 to 16:30, fully paid.
Step 05
Start Working
Join the EL AL team with all benefits and rights.
Step 01
Submit Application
Fill out the form and upload your CV through this page.
Step 02
Initial Call
Shai Shmuel will get back to you for a short suitability call.
Step 03
Process Continues
Your application is forwarded to the relevant HR teams at the company.
Step 04
Paid Training
6 professional weeks, Sunday to Thursday, from 08:00 to 16:30, fully paid.
Step 05
Start Working
Join the EL AL team with all benefits and rights.
Submit Application
Ready to Take Off?
Every field is required for the suitability review and referral. The form is divided into three short steps.
Frequently Asked Questions